OUR STORE

VISIT OUR NEW
STORE IN NORTH YORK

4664 Yonge St #10,
Toronto, ON M2N 5M1

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What Information Should I Have Ready Before Ordering?

Ordering with us is designed to be an easy and enjoyable process. We recommend placing your order directly online for a seamless experience, allowing you to take your time and ensure all information is accurate. If you prefer, our dedicated team is ready to assist you over the phone. Before placing your order, please have the recipient's full name, complete address, and phone number ready. It's also recommended to decide on the card message in advance. Lastly, ensure you have the billing information associated with your chosen payment method.

What Is the Difference Between "Standard," "Deluxe," and "Premium"?

The distinctions between Standard, Deluxe, and Premium arrangements can include factors such as size, container, and variety. Regardless of your choice, we ensure each arrangement is filled to value and exquisitely crafted. Most arrangements include pictures illustrating the differences between these options. If you have further questions, feel free to contact us for clarification.

Can I Send an Order Anonymously?

Yes, you can send flowers and gifts anonymously. Simply craft the card message as you like. However, if the recipient requests, we may share the sender's name. Typically, recipients appreciate knowing the sender, and we will seek your consent before sharing any personal information.

How Much Do Your Delivery or Service Fees Cost?

A standard delivery charge of $19.99 applies to each order. Additionally, any deliveries outside our standard area will include an upgraded fee, which will be determined at checkout.

What Payment Options Do You Accept?

We accept Visa, Debit Visa, MasterCard, American Express, and Discover as forms of payment.

How Will I Know If My Order Has Been Delivered?

In most cases, you will receive a confirmation email once the order has been successfully delivered. While we have an excellent track record for on-time deliveries, the best way to confirm satisfaction is to reach out directly to the recipient. If you have any concerns, feel free to contact us on the next business day after the scheduled delivery. Please note that during busy floral holidays, such as Valentine's Day or Mother's Day, we make every effort to accommodate specific delivery requests.

Do You Deliver on Sunday?

While we are closed on regular Sundays, we are open during busy floral holidays like Valentine's Day, Mother's Day, and Christmas. For special Sunday deliveries, please give us a call for personalized assistance.

CONTACT INFORMATION

WHERE TO LOCATE US

At Florence Flowers & Gifts, our commitment is to offer our community exquisite florals, thoughtful gifts, and captivating décor, all accompanied by unparalleled customer service.

NORTH YORK LOCATION

4664 Yonge St #10, North York, ON M2N 5M1, Canada

Phone: +1 416-546-5577

Business Hours:
Mon - Fri: 10:00 AM to 5:00 PM
Saturday: 10:00 AM to 5:00 PM
Sunday: Closed

Service Options

  • Delivery
  • In-store pickup
  • In-store shopping
  • Same-day delivery

Payment Options

  • Credit cards
  • Debit cards
  • NFC mobile payments